Returns & Exchanges Policy
For Minimatch (Dog & Owner Matching Clothing)
We want you and your furry best friend to absolutely love your matching outfits. If something isn’t quite right, we’re here to help.
Order Cancellations
Requests for cancellations must be made within 1 hour of purchase.
Please email us immediately at hello@minimatchstudios.com with your order number.
After this time, your order may already be in processing and unfortunately cannot be cancelled.
Returns & Exchanges
We accept returns and exchanges on full-priced items within 7 days of receiving your order.
To be eligible, items must be:
- Unworn, unused, unwashed and in original condition
- Free from pet hair, odours, makeup or visible signs of wear
- With all tags and original packaging intact
Please note:
- For hygiene reasons, clothing that has been visibly worn may not be eligible for return or exchange.
- Sale items are final and cannot be returned or exchanged unless faulty.
Conditions
- Customers are responsible for all return shipping costs and the shipping cost of the exchanged item
- Exchanges will incur the current production time for that item
- If the item is not returned in its original condition, the customer will be responsible for any loss in value
Questions About Your Order?
If you have any questions or concerns, please
We’re always happy to help and truly appreciate your support as a small Australian business.